Calm Collection

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@hayandastley.com. Please note that returns will need to be sent to the following address:

6 Windmill Drive, Marchington, Staffordshire, ST14 8JP, United Kingdom

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United Kingdom, shipping your goods may take longer than expected.

You can always contact us for any return questions at hello@hayandastley.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 3 day cooling off period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@hayandastley.com.

Hay and Astley Ltd, 6, Windmill Drive, Marchington, Staffordshire, ST14 8JP

Shipping Information We are committed to delivering your orders promptly and efficiently. Below is our shipping policy: Processing Time: All orders are processed within 1-2 business days. Orders are not processed or shipped on weekends or holidays. Shipping Rates & Delivery Estimates (UK): Standard Shipping (3-5 business days): £4.99 Expedited Shipping (1-3 business days): £9.99 Free Shipping: We offer free standard shipping on all orders over £50. Shipping Carriers: We use trusted shipping carriers such as Royal Mail, DPD, and Evri to deliver your orders. Shipment Confirmation & Order Tracking: Once your order has shipped, you will receive a shipment confirmation email with a tracking number. You can track your order through the carrier’s website. International Shipping: We currently do not offer international shipping. Collection: Unavailable Damages: If you receive a damaged item, please contact our customer service team immediately at hello@hayandastley.com with your order number and a photo of the damaged item. We will arrange for a replacement or refund. Lost or Stolen Packages: We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

If you have any questions about our shipping or returns policies, please contact us at hello@hayandastley.com or +44 (0) 7977538214.